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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A. Functional Service
B. Active Directory Synchronization Service
C. Sync Service
D. Licensing Service
E. Provisioning Service
F. Importer Service

Question 2

You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A. Verily that the Synchronizer Server is running.
B. Verify that the ACCCM CMS user database permissions on the CMS database.
C. Verify that the correct ODBC versionisinstalledon the ACCCM server.
D. Verify that the ACCCM script isinstalledon the CMS side.
E. Verify that a CMS Role is assigned to the agent.

Question 3

A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A. Interactive Voice Response (IVR) Self-Service
B. Call Flow Management
C. CM Extensions Management
D. Visual Phone

Question 4

A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A. Check Export to External Systems at the system parameter level.
B. Check Export to External Systems on the user's profiles.
C. Enable UDFon eachuser'sprofile.
D. Enable UDFthe system parameterlevel.

Question 5

A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?

A. Voice Portal
B. Workforce Optimization (WFO)
C. One-X
D. Recorder

Solutions: