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CIPS Operations Management Sample Questions:

1. Companies that have high-visibility processes require higher levels of customer management skills than companies with low-visibility processes. Is this TRUE?

A) yes- high visibility companies often have higher operating costs because of this
B) no- all companies require customer management skills
C) no- low visibility companies must focus on increasing levels of customer service
D) yes- high visibility companies often have lower operating costs because of this

2. The operating process which ensures projects are completed according to customers' specifications is known as what?

A) process selection
B) project management
C) quality control
D) procurement

3. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) quality function deployment
B) value engineering
C) business process re-engineering
D) defining business needs

4. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) Yes- other criteria include performance and reliability
B) No- quality is not concerned with aesthetics
C) No- quality criteria includes performance and reliability
D) Yes- other criteria include cost and speed

5. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 2?

A) run-to-breakdown maintenance
B) condition-based maintenance
C) preventative maintenance
D) mixed maintenance

Solutions: