| Section | Weight | Objectives |
| Topic 1: Network Security | 18% | - Security devices and technologies
- 1. Wireless security standards
- 2. Encryption, authentication, authorization
- 3. Firewalls, IDS/IPS, VPN
- Security concepts and threats
- 1. DoS/DDoS, man-in-the-middle, social engineering
- 2. Defense-in-depth, least privilege
- 3. Vulnerabilities, exploits, malware
|
| Topic 2: Industry Standards, Practices and Network Theory | 16% | - Emerging technologies
- 1. Cloud, virtualization, unified communications
- 2. Software-defined networking, SAN
- Standards and organizations
- 1. OSI model layers and functions
- 2. IEEE, ISO, ANSI, EIA/TIA
|
| Topic 3: Network Operations | 20% | - Documentation and policies
- 1. Business continuity, disaster recovery
- 2. Change management, SLA policies
- 3. Network diagrams, baselines, inventory
- Monitoring and management
- 1. Network monitoring tools and utilities
- 2. Remote access and configuration management
- 3. Performance optimization and capacity planning
|
| Topic 4: Troubleshooting | 24% | - Connectivity issues
- 1. Wireless and remote access problems
- 2. DNS, DHCP, routing, switching issues
- 3. Cable, interface, IP configuration problems
- Troubleshooting methodology
- 1. Identify problem, establish theory, test, resolve
- 2. Document findings, actions, outcomes
- Performance and security issues
- 1. Latency, bottlenecks, bandwidth utilization
- 2. Intermittent connectivity, packet loss
|
| Topic 5: Network Architecture | 22% | - Protocols and addressing
- 1. DNS, DHCP, NAT, PAT
- 2. TCP/IP model, ports, protocols
- 3. IPv4, IPv6 addressing and subnetting
- Devices and components
- 1. Routers, switches, hubs, bridges, modems
- 2. Firewalls, proxies, load balancers
- 3. Wireless access points, controllers
- Network types and topologies
- 1. LAN, WAN, MAN, WLAN, PAN
- 2. Client-server, peer-to-peer
- 3. Star, mesh, bus, ring, hybrid
|