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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview and Architecture | 20% | - POS Hub and peripheral connectivity - System components and architecture - Hardware specifications for 5xx, 7xx, and 9xx models |
| Topic 2: Installation and Configuration | 25% | - Operating system installation - BIOS and firmware configuration - Peripheral integration - Setup procedures |
| Topic 3: Troubleshooting and Diagnostics | 30% | - POST error codes and messages - Hardware fault diagnosis - Software and operating system problems - Power and connectivity issues |
| Topic 4: Maintenance and Management | 25% | - Routine maintenance procedures - Firmware updates and upgrades - Service processor and event logs - Component replacement guidelines |
1. What are three resources found on the IBM Retail Store Solutions Internet Web site? (Choose three.)
A) IBM Archives
B) TechLine
C) Official IBM Retail Technical Guide
D) Support Guide
E) PartnerWorld
F) KnowledgeBase
2. By design, the IBM AnyPlace Kiosk offers easy access to internal components through a series of access doors. Which
three access doors are accessed from the rear of the system? (Choose three.)
A) MSR connection access door
B) CPU access door
C) hard drive access door
D) large I/O access door
E) small I/O access door
F) memory access door
3. The touch screen is totally blank. The technical specialist has checked all cable connections, verified the power source,
verified that the system is turned on, and adjusted the brightness controls. What is the next troubleshooting step?
A) replace the system board
B) replace the touch screen assembly
C) replace the inverter card
D) replace the graphics chip
4. Which four devices are supported in the integrated ExpressCard slot? (Choose four.)
A) 3D Graphics
B) wireless WAN card
C) MSR
D) TV Tuner
E) 1394/Firewire
F) stereo speakers
G) PCMCIA to ExpressCard converters
5. Which two customizations can a customer choose for IBM AnyPlace Kiosk models? (Choose two.)
A) a color or monochrome display
B) one of two AMD processors
C) stereo or mono speakers
D) one of three display sizes
E) a touch or non-touch display
Solutions:
| Question # 1 Answer: B,D,F | Question # 2 Answer: C,D,E | Question # 3 Answer: C | Question # 4 Answer: B,D,E,G | Question # 5 Answer: B,D |
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