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ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader. It is also a valuable certification for IT professionals who want to improve their understanding of IT Service Management and gain a competitive edge in their careers. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification is globally recognized and respected, and it demonstrates an individual's commitment to ongoing professional development in the field of IT Service Management.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management Key Concepts | 25% | - Value and Value Co-creation - Service Relationships and Stakeholders |
| Topic 2: ITIL Service Value System (SVS) | 15% | - Practices Overview - Service Value Chain - Governance |
| Topic 3: ITIL Practices Overview | 15% | - Service Level Management - Incident Management - Change Enablement - Service Desk - Problem Management |
| Topic 4: ITIL Guiding Principles | 25% | - Focus on Value - Collaborate and Promote Visibility - Progress Iteratively with Feedback - Start Where You Are - Think and Work Holistically - Optimize and Automate - Keep It Simple and Practical |
| Topic 5: Four Dimensions of Service Management | 20% | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
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