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ITIL 4 Foundation Exam is a globally recognized certification that demonstrates an individual's knowledge of the latest version of ITIL (Information Technology Infrastructure Library). ITIL is a framework that provides guidelines for IT service management, ensuring that IT services are aligned with business needs. The ITIL 4 Foundation certification is the entry-level qualification in the ITIL 4 certification scheme.
ITIL 4 Foundation exam is conducted by AXELOS, the global best practice provider, and is available both online and in-person. ITIL-4-Foundation exam format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive the ITIL 4 Foundation certification.
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ITIL-4-Foundation (ITIL 4 Foundation) exam is a globally recognized certification that validates the knowledge and understanding of IT service management (ITSM) practices. ITIL is a framework designed to provide a set of best practices for IT service management. ITIL 4 Foundation certification covers the basics of ITIL 4, including the key concepts and terminology used in the framework. ITIL 4 Foundation Exam certification is ideal for IT professionals who want to understand the importance of ITIL 4 and how it can be used to improve IT service delivery.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 20% | - Organizations and People - Value Streams and Processes - Information and Technology - Partners and Suppliers |
| Topic 2: ITIL Service Value System (SVS) | 15% | - Practices Overview - Service Value Chain - Governance |
| Topic 3: ITIL Practices Overview | 15% | - Service Level Management - Service Desk - Problem Management - Change Enablement - Incident Management |
| Topic 4: Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| Topic 5: ITIL Guiding Principles | 25% | - Collaborate and Promote Visibility - Optimize and Automate - Think and Work Holistically - Start Where You Are - Focus on Value - Progress Iteratively with Feedback - Keep It Simple and Practical |
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