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ITIL Foundation Certification Exam is a multiple-choice exam that consists of 40 questions. Candidates have 60 minutes to complete the exam, and they must score at least 65% to pass. ITIL-Foundation-Deutsch exam is available in several languages and can be taken online or at an authorized testing center.
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ITIL Foundation Certification Exam is a globally recognized certification for IT professionals who want to excel in IT Service Management. ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) certification provides an understanding of the ITIL framework and its use in practical business situations. The ITIL-Foundation exam is designed to test the candidate's knowledge of the ITIL framework, including the key concepts, principles, and terminology. ITIL-Foundation-Deutsch exam is a vital step towards a successful career in IT Service Management and is a prerequisite for higher-level ITIL certifications.
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| Section | Weight | Objectives |
|---|---|---|
| ITIL Practices | 15% | - Technical management practices - General management practices - Service management practices |
| Four Dimensions of Service Management | 17% | - Partners and suppliers - Value streams and processes - Information and technology - Organizations and people |
| ITIL Service Value Chain Activities | 15% | - Plan, Improve, Engage - Obtain/Build, Deliver and Support - Design and Transition |
| Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| ITIL Guiding Principles | 20% | - Start where you are - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Focus on value - Think and work holistically - Progress iteratively with feedback |
| ITIL Service Value System | 18% | - Continual improvement - Governance - Service Value Chain - Overview of the Service Value System |
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