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Get an edge on your ITIL Foundation Certification - IT Service Management journey with premium ITIL-Foundation practice tests from Actual4Labs. We offer 325 questions with comprehensive updates throughout 2026, giving you the exact preparation you need.
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 680-800 (varies by country and provider) |
| Exam Duration: | 60 minutes |
| Exam Format: | Closed Book, Multiple Choice, Objective Test Questions (OTQ) |
| Available Languages: | Italian, English, Spanish, Dutch, Chinese, Japanese, Portuguese (Brazil), Polish, French, German |
| Related Certifications: | ITIL 4 Foundation |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40) |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online Proctored Exam or Authorized Test Center |
| Pre Condition: | No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
| Section | Weight | Objectives |
|---|---|---|
| The ITIL Guiding Principles | 14% | - Guiding Principles
|
| Key Concepts of Service Management | 10% | - Service Management Concepts
|
| ITIL Management Practices | 29% | - General Management Practices
|
| The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| The Service Value Chain | 17% | - Value Chain Activities
|
| The ITIL Service Value System | 15% | - Service Value System Components
|
The ITIL-Foundation exam is a core requirement for the ITIL Foundation Certification certification at the Foundation level. Earning this validates your skills for credentials like ITIL 4 Foundation.
Candidates will face 40 questions and have 60 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is USD 680-800 (varies by country and provider), and you must achieve a score of 65% (26/40) to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your ITIL-Foundation practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 6 main domains. Key areas include "The ITIL Guiding Principles" (14%), "The Four Dimensions of Service Management" (15%), "The Service Value Chain" (17%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
What BEST describes the value of service transition to the business?
Correct Answer: B 🗳️
Which of these statements about resources and capabilities is CORRECT?
Correct Answer: A 🗳️
Why is ITIL successful?
Correct Answer: D 🗳️
The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Correct Answer: B 🗳️
Which is an objective of the design coordination process?
Correct Answer: B 🗳️
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