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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Develop deals using intelligent opportunity research | 25–30% | - Opportunity insights and forecasting
- AI-assisted deal progression strategies
|
| Extend and enhance Sales | 10–15% | - Extending Dynamics 365 Sales with AI capabilities
- Integration with Microsoft Copilot and Power Platform
|
| Configure Dynamics 365 Sales core features for AI | 15–20% | - Data and process setup for AI features
- Sales environment configuration
|
| Qualify and prioritize leads using AI | 15–20% | - Lead scoring and qualification models
- AI-driven lead prioritization workflows
|
| Optimize AI-driven sales | 20–25% | - Sales productivity and automation enhancement
- Copilot and AI assistant capabilities in Sales
|
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
1. A seller follows AI recommendations but ignores one because the customer recently announced an unexpected budget freeze. Which principle best describes appropriate AI usage?
A) Human judgment remains important.
B) AI always overrides human judgment.
C) AI predictions become permanently incorrect.
D) AI recommendations cannot be questioned.
2. A sales director wants representatives to focus on high-priority prospects every morning without manually reviewing hundreds of records. Which feature best supports this objective?
A) Security Roles
B) Audit History
C) Sales Accelerator worklist
D) Duplicate Rules
3. You use price lists in Dynamics 365 Sales. Some price lists have expired.
Users need to be able to continue to manage their opportunities.
Which option is possible?
A) Users can add the expired price list to opportunities created prior to the expiration date.
B) Users can add the expired price list to an opportunity but will see a warning.
C) Opportunities that use the expired price list will display a warning that prices must be replaced.
D) Opportunities that use the expired price list can continue through their lifecycle.
4. Drag and Drop Question
A company is using Dynamics 365 Sales.
The company wants sellers to use a repeatable sequence for opportunities. The company has the following requirements for the opportunity stages:
- Must define the flow of work sellers must complete before closing an
opportunity.
- Must guide sellers through data entry at each stage.
- Must report on the business process flow execution.
- Must ensure background process occurs after stage changes.
You need to configure a solution for each requirement.
Which configuration should you use for each requirement? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

5. Hotspot Question
A company generates leads from a webform. Salespeople manage leads by country/region. All salespeople are part of the same Dynamics 365 Sales team.
The sales manager requires the following functionality:
- Automate lead assignments.
- Ensure each seller can never have more than 20 open leads.
You create a country/region attribute for the process. You must simplify the process. You plan to use segments when possible.
You need to create a lead assignment rule for each country/region.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: Only visible for members | Question # 5 Answer: Only visible for members |