Microsoft MB-910 certification exam is a computer-based exam that consists of multiple-choice questions. MB-910 exam is timed and candidates are given a set amount of time to complete the exam. MB-910 exam is administered by Pearson VUE, a leading provider of computer-based testing services.
Concise contents
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A brief introduction to the course
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Microsoft MB-910 certification exam is designed for individuals who are interested in pursuing a career in customer relationship management (CRM) using Microsoft Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) certification exam is intended to validate the candidate's knowledge and skills in managing customer information, automating sales processes, and analyzing customer data to improve business operations. It is also a great opportunity for professionals to demonstrate their expertise in the field and enhance their marketability in the industry.
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A true simulation environment
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As a cloud-based solution, Microsoft Dynamics 365 CRM has become increasingly popular among businesses of all sizes. It offers a range of features and functionalities that can help businesses to manage their customer relationships, improve their sales processes, and enhance their customer experience. By passing the Microsoft MB-910 exam, individuals will gain a certification that demonstrates their knowledge and skills in Dynamics 365 CRM. Microsoft Dynamics 365 Fundamentals (CRM) certification can help to improve their career prospects and open up new opportunities for advancement within their organizations.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Sales
- 1. Describe the sales automation capabilities
- 2. Describe the opportunity management workflow
- 3. Describe the quote-to-cash workflow
- Describe the sales management capabilities
- 1. Describe territory management
- 2. Describe lead and opportunity management
- 3. Describe sales analytics
- 4. Describe forecasting
|
| Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%) | 25-30% | - Describe the core capabilities of Dynamics 365 Customer Service
- 1. Describe knowledge management capabilities
- 2. Describe the omnichannel experience
- 3. Describe the case management capabilities
- Describe customer service insights
- 1. Describe AI insights for customer service
- 2. Describe Customer Service Historical analytics
- 3. Describe dashboards and analytics
|
| Describe the capabilities of shared features (10-15%) | 10-15% | - Describe reporting and analytics capabilities
- 1. Describe reporting in Dynamics 365
- 2. Describe the intelligence capabilities
- Describe the common elements
- 1. Describe the user experience
- 2. Describe security roles and teams
- 3. Describe the out-of-box entities
- 4. Describe communications and collaboration
|
| Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) | 10-15% | - Describe the core capabilities
- 1. Describe connected Field Service and IoT integration
- 2. Describe Resource Scheduling Optimization
- 3. Describe work order management
- Describe the Field Service mobile app
- 1. Describe the mobile app capabilities
|
| Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) | 10-15% | - Describe the marketing capabilities
- 1. Describe the core capabilities of Dynamics 365 Marketing
- 2. Describe email marketing features
- 3. Describe event management capabilities
- Describe segments and leads
- 1. Describe customer segments
- 2. Describe account and contact management
- 3. Describe lead management
|