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Oracle 1Z0-996-20 (Oracle Utilities Customer Cloud Service 2020 Implementation Essentials) Certification Exam is a professional-level certification exam that verifies the knowledge and skills of individuals in implementing and configuring the Oracle Utilities Customer Cloud Service 2020. Oracle Utilities Customer Cloud Service 2020 Implementation Essentials certification is designed for implementation consultants, developers, and IT professionals who are responsible for implementing and configuring Oracle Utilities Customer Cloud Service 2020 solutions.
The Oracle 1Z0-996-20 exam is designed to test the candidate's knowledge of various concepts related to Oracle Utilities Customer Cloud Service 2020, including its architecture, features, and functionality. Candidates will be required to demonstrate their proficiency in configuring, customizing, and deploying the Oracle Utilities Customer Cloud Service 2020 solution. 1Z0-996-20 exam also covers topics related to data migration, security, and troubleshooting.
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Oracle Utilities Customer Cloud Service 2020 is a comprehensive SaaS solution that enables utilities companies to provide exceptional customer service experiences. The solution includes features such as self-service portals, mobile applications, and proactive communication channels. 1Z0-996-20 exam tests candidates on their ability to implement and configure the solution to meet the specific needs of utilities companies.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Activities and Service Orders | 15% | - Operational Processes
|
| Topic 2: Billing, Rates and Payments | 22% | - Billing Configuration
|
| Topic 3: Devices, Metering and Usage | 20% | - Meter Data Management
|
| Topic 4: Credit and Collections | 10% | - Debt Management
|
| Topic 5: Operational Device Management and Integration | 15% | - System Administration
|
| Topic 6: Customer Information and Financial Management | 18% | - Customer Account Management
|
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