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Step into your Oracle Engagement Cloud 2019 Implementations Essentials exam with absolute certainty. Actual4Labs equips you with 76 relevant 1Z1-1064 practice questions, backed by a robust 2026 update policy to reflect any vendor changes.
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Passing Score: | 68% |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 24 months |
| Real Exam Qty: | 60 |
| Related Certifications: | Oracle B2B Service Implementation Specialist Oracle Fusion Service Implementation Professional |
| Recommended Training: | Oracle Engagement Cloud: Implement Service Applications Oracle B2B Service: Administration and Implementation |
| Exam Registration: | Pearson VUE Scheduling Oracle University Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Cloud Setup & Customization | 15% | - Service Catalog configuration - Enable Engagement Cloud features - Customization mechanisms - Functional Setup Manager (FSM) usage |
| Topic 2: Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Omnichannel communication setup - Knowledge management enablement |
| Topic 3: Communication & Integration | 15% | - Email templates and notifications - CTI integration and configuration - Integration architecture overview - Inbound and outbound email setup |
| Topic 4: Digital Customer Service (DCS) | 20% | - Themes, templates, and pages - Deploy and customize DCS application - DCS security and roles - DCS architecture and components |
| Topic 5: Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Engagement Cloud security model - Roles, privileges, and access control |
| Topic 6: Service Request Management | 20% | - SR creation and handling setup - SR assignment mapping - Common SR processing activities - SR category configuration |
The 1Z1-1064 exam is a core requirement for the Oracle Engagement Cloud 2019 Certified Implementation Specialist certification at the Specialist level. Earning this validates your skills for credentials like Oracle B2B Service Implementation Specialist, Oracle Fusion Service Implementation Professional.
Candidates will face 60 questions and have 105 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is USD 245, and you must achieve a score of 68% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored or in-person at Pearson VUE test centers. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 76 practice questions from Actual4Labs to refine your exam readiness.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your 1Z1-1064 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 6 main domains. Key areas include "Communication & Integration" (15%), "Entitlements & Security" (15%), "Engagement Cloud Setup & Customization" (15%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
Correct Answer: A,C,E 🗳️
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
Correct Answer: B,C,D 🗳️
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
Correct Answer: C,D,E 🗳️
Select three correct limits and restrictions when importing data from a file.
Correct Answer: A,B,D 🗳️
Which two are required to publish a completed Digital Customer Service (DCS) application?
Correct Answer: B,C 🗳️
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