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Oracle 1Z1-993 (Oracle Engagement Cloud 2018 Implementation Essentials) Exam is an essential exam for IT professionals who are interested in implementing and maintaining Oracle Engagement Cloud 2018. Oracle Engagement Cloud is a software application that delivers sales automation, commerce, and customer experience management capabilities through a suite of modular applications. 1Z1-993 exam tests candidates on their knowledge of the technical infrastructure required for successful implementation, as well as the various functions and features of the software.
Obtaining the Oracle 1Z1-993 certification can provide several benefits to professionals, including recognition of their skills and expertise in the Oracle Engagement Cloud platform, enhanced career opportunities, and higher salaries. It can also help organizations identify and recruit qualified professionals who can effectively implement and manage the Oracle Engagement Cloud application, resulting in increased productivity and customer satisfaction.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Cloud Architecture & Customization | 20% | - Customization tools and options - Security model and roles - DCS architecture and components - Functional Setup Manager (FSM) |
| Topic 2: Integration & Data Management | 15% | - File-based import and export - CTI and email integration - Integration architecture |
| Topic 3: Feature Enablement & Configuration | 5% | - Desktop and interface configuration - Enable Engagement Cloud features |
| Topic 4: Entitlements and Service Level Agreements | 15% | - Entitlement concepts and coverage - Milestone management - Standard and default coverage setup |
| Topic 5: Service Request Management | 20% | - Configure service request categories - SR processing and search - Service catalog and assignment rules - Set up SR creation and handling |
| Topic 6: Analytics & Reporting | 15% | - Modify and configure reports - Infolets, subject areas and queries |
| Topic 7: Knowledge Management | 10% | - KM enablement and configuration - KM security and categories |
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