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Short on prep time? Actual4Labs provides actual Oracle Service Center 2022 Implementation Professional practice questions to help you conquer the 1z0-1038-22. Updated for 2026, our material ensures you study smarter, not harder.
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Oracle certifications generally do not expire, but certification versions are tied to specific product releases. |
| Real Exam Qty: | 55 |
| Passing Score: | 68% |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Oracle Service Center 2022 Certified Implementation Professional |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or test center delivery through Oracle Certification program. |
| Pre Condition: | No formal prerequisite exam required. Oracle recommends hands-on implementation experience with Oracle Fusion Service / Oracle Service Center solutions. |
| Official Syllabus URL: | https://education.oracle.com |
| Section | Objectives |
|---|---|
| Case Management | - Case Processing
|
| Knowledge Management | - Knowledge Base Administration
|
| Service Center Overview and Architecture | - Service Center Fundamentals
|
| Integrations and Extensions | - Application Integration
|
| Service Requests and Workflows | - Request Management
|
| Analytics and Reporting | - Reporting Capabilities
|
| Implementation and Configuration | - Initial Setup
|
The 1z0-1038-22 exam is a core requirement for the Oracle Service Cloud Cross-Channel Contact Center certification at the Professional level. Earning this validates your skills for credentials like Oracle Service Center 2022 Certified Implementation Professional.
Candidates will face 55 questions and have 90 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is USD 245, and you must achieve a score of 68% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisite exam required. Oracle recommends hands-on implementation experience with Oracle Fusion Service / Oracle Service Center solutions.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your 1z0-1038-22 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 7 main domains. Key areas include "Case Management", "Knowledge Management", "Service Requests and Workflows". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
A. Custom fields
B. Conditional fields
C. Merge fields
D. Incident thread fields
Question 2
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?
A. Agent scripts
B. Custom process model
C. Business rules
D. Guided assistance
E. Intent guide
Question 3
Which two statements are true about generic objects?
A. They require the type of data to be set dynamically.
B. They can be used with standard objects.
C. They are used when working with custom objects only.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They automatically consider a package to consist of custom objects.
Question 4
Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?
A. Transactional survey in rules
B. Broadcast survey
C. Website link survey
D. Polling survey
Question 5
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?
A. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
B. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
D. by configuring settings at the time of creation of the custom object
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,C | Question 3 Answer: B,E | Question 4 Answer: C | Question 5 Answer: B |
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