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Oracle 1Z0-1064-21 Exam is ideal for professionals who want to showcase their expertise in helping organizations implement the Oracle B2B Service 2021. It is also suitable for individuals who want to take their Oracle B2B Service knowledge to the next level and demonstrate their skills in this fast-paced, constantly evolving field. Passing the exam and achieving certification can help professionals advance their careers and unlock new opportunities in the field of Oracle B2B Service Implementation.
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Oracle 1Z0-1064-21 certification exam is ideal for IT professionals who want to enhance their career prospects and demonstrate their expertise in Oracle B2B Service implementation. 1Z0-1064-21 exam is open to all IT professionals who have a basic understanding of Oracle B2B Service and have experience in implementing it in different business scenarios.
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Extensions | - REST/SOAP services usage in B2B Service - Integration with Oracle CX applications |
| Topic 2: Configuration and Setup | - Business rules and service workflows - Service environment setup - User roles and security configuration |
| Topic 3: Service Request Management | - SLAs and escalation management - Queues, assignment, and routing - Service request creation and lifecycle |
| Topic 4: Knowledge Management | - Article lifecycle and publishing - Knowledge base configuration |
| Topic 5: Reporting and Analytics | - Analytics configuration for service performance - Standard reports and dashboards |
| Topic 6: B2B Service Overview | - Oracle B2B Service architecture and components - Core concepts of Oracle CX Service Cloud |
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