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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1.Risk assessment
2.Testing of resilience mechanisms
3.Monitoring of component availability

A) 1 and 2 only
B) 2 and 3 only
C) 1 and 3 only
D) All of the above

2. In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:

A) Manage Incidents effectively through 1st, 2nd and 3rd line
B) Only manage Incidents effectively at the 3rd line
C) Only manage Incidents effectively through 1st and 2nd line
D) Only manage Incidents effectively through the 1st line

3. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training

A) 1, 2 and 4 only
B) 1, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only

4. Which of the following is NOT one of the five individual aspects of Service Design?

A) The design of the Service Portfolio, including the Service Catalogue
B) The design of Market Spaces
C) The design of new or changed services
D) The design of the technology architecture and management systems

5. Which of the following activities is NOT a part of the Deming Cycle?

A) Do
B) Plan
C) Act
D) Coordinate

Solutions: