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SAP C_TCRM20_73 certification exam is based on the latest version of SAP CRM, version 7.0 EhP3. C_TCRM20_73 exam covers a range of topics related to CRM Fundamentals, including the architecture of SAP CRM, the basic concepts of CRM, the configuration of SAP CRM, and the deployment of SAP CRM. Other topics covered in the exam include account and contact management, activity management, opportunity management, and campaign management.
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SAP C_TCRM20_73 certification exam is designed to evaluate the skills and knowledge of SAP professionals who work with CRM fundamentals in SAP CRM 7.0 EhP3. C_TCRM20_73 exam is intended for individuals who have a solid understanding of SAP CRM functionality, including sales, service, and marketing processes. As a certification exam, the C_TCRM20_73 aims to verify that candidates have the necessary expertise to work effectively in a SAP CRM environment, and to help companies identify professionals who can help them implement and optimize their SAP CRM systems.
Reference: https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-foundation-with-sap-crm-70-ehp3-g/
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Concise contents
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SAP C-TCRM20-73 exam is an Associate-level certification program that evaluates the understanding of individuals about the basic concepts, functionality, and technical features of SAP CRM. C_TCRM20_73 exam is comprised of 80 multiple-choice questions that need to be completed within 180 minutes. The questions in the exam are based on the actual deployment scenarios and are designed to evaluate an individual's ability to apply the concepts and techniques required to work with SAP CRM.
SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Weight | Objectives |
| SAP CRM Business Scenarios | 8% - 12% | - Sales processes
- Service processes
- Marketing processes
- CRM analytics overview
|
| CRM User Interface | > 12% | - Navigation and personalization
- WebClient UI overview
|
| SAP CRM Master Data | > 12% | - Product master data
- Organizational management
- Business partners
|
| SAP CRM Transactional Processing | 8% - 12% | - Transaction processing concepts
- Activity management
|
| SAP CRM Technology & Integration | > 12% | - CRM solution architecture
- Technical foundation
- SAP NetWeaver fundamentals
|
| SAP CRM Basic Functions | > 12% | - Partner processing
- Pricing fundamentals
- Actions and billing basics
|
| CRM Middleware | 8% - 12% | - Middleware architecture
- Data exchange with SAP ERP backend
|
| SAP CRM Interaction Channels | > 12% | - Interaction Center
- Channel management
- Field applications
|