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SAP C-C4H510-01 Certification Exam is a 180-minute exam that consists of 80 multiple-choice questions. C_C4H510_01 exam is available in English and is conducted by SAP. C_C4H510_01 exam evaluates the candidate's knowledge of the SAP Service Cloud solution, including its features, functionalities, and capabilities. It also assesses the candidate's skills in configuring, deploying, and managing SAP Service Cloud solutions.
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SAP C_C4H510_01 exam is a computer-based test that consists of 80 multiple-choice questions. You will have 180 minutes to complete the exam, and you must score at least 63% to pass. C_C4H510_01 exam is available in multiple languages, including English, German, Spanish, French, and Japanese. You can take the exam at any SAP-certified testing center or online through the SAP Learning Hub.
| Section | Objectives |
|---|---|
| SAP Service Cloud Overview | - Key service processes in SAP Service Cloud - SAP Customer Experience (CX) portfolio overview - SAP Service Cloud architecture and capabilities |
| Service Processes | - Service request handling - Escalation and workflow processes - Ticket and case management |
| Reporting and Analytics | - Key performance indicators (KPIs) - Standard reports and dashboards - Embedded analytics capabilities |
| Interaction Center | - Agent desktop and UI configuration - Customer interaction handling - Communication channels (email, phone, chat) |
| Integration and Extensibility | - OData services and APIs - Extensibility options and custom fields - Integration with SAP ERP and other SAP systems |
| Business Configuration | - Scoping and solution configuration - Business roles and authorizations - Fine-tuning and implementation settings |
| Organizational Structure and Master Data | - Business partners and account management - Organizational modeling in SAP Service Cloud - Product and service master data |
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