To be eligible to take the ADM-261 exam, candidates must have completed the Salesforce Certified Administrator certification. They must also have experience working with Service Cloud and be familiar with its features, such as cases, knowledge management, and Omni-channel routing. The ADM-261 exam is a 90-minute, multiple-choice test that consists of 60 questions. The passing score for the exam is 65%.

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Salesforce ADM-261: Service Cloud Administration Exam is an essential certification for professionals who are responsible for implementing and managing Service Cloud solutions. Passing ADM-261 exam demonstrates that the candidate has the skills and knowledge needed to effectively manage Service Cloud solutions. Certified professionals are in high demand and can expect to earn higher salaries than their non-certified counterparts.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/

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