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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
- 1. Design customer data synchronization strategies
- 2. Evaluate integration patterns and middleware options
- 3. Integrate B2C Commerce with Service Cloud
- 4. Integrate Marketing Cloud and customer identity solutions
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
- 1. Support post-launch optimization activities
- 2. Recommend best practices for long-term maintenance
- 3. Implement scalability and monitoring solutions
- 4. Identify performance bottlenecks and troubleshooting methods
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
- 1. Plan data migration and cutover activities
- 2. Recommend security and compliance practices
- 3. Establish release management and testing strategy
- 4. Define environment management approach
|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
- 1. Define implementation approach and project scope
- 2. Identify systems of record and solution risks
- 3. Recommend Salesforce products based on business needs
- 4. Explain governance and DevOps lifecycle strategy
|
Salesforce Certified B2C Solution Architect Sample Questions:
1. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers
A) Design the solution and hand it off to the delivery team to start to build and test it.
B) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
C) Set up DevOps processes and environments in preparation for the discovery workshops.
D) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
2. universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process' Choose 2 answers
A) Work with stakeholders to create a customer Journey map that improves conversions
B) Run reports on the value of cart Items and time since the last activity
C) Enable customer service to update and complete a cart transaction on behalf of the customer
D) Create an Abandoned Cart journey by brand across all carts
3. An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?
A) Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.
B) Delete the Marketing Cloud Contact associated with the Lead object after conversion.
C) Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.
D) Avoid using the Lead object by creating Contacts with different Record Types for prospects.
4. A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university- wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.
What should a Solution Architect recommend to meet their needs?
A) Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
B) Marketing Cloud and a single, consolidated Salesforce org spanning all departments
C) Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
D) Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs
5. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?
A) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments
B) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
C) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
D) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
Solutions:
Question # 1 Answer: B,D | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |