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A brief introduction to the course
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Avaya 6211 exam is a certification exam for IT professionals who wish to demonstrate their expertise in implementing and maintaining Avaya Aura® Contact Center Multimedia solutions. 6211 exam is designed to test the candidate's knowledge of the core concepts and features of the Avaya Aura® Contact Center Multimedia solution, as well as their ability to configure and troubleshoot the system.
Avaya 6211 certification exam is an excellent opportunity for professionals who want to demonstrate their expertise in implementing Avaya Aura® Contact Center Multimedia solutions. 6211 exam covers a range of topics related to multimedia routing, reporting, and management, and it is designed for individuals who work in contact center environments. Avaya Aura® Contact Center Multimedia Implementation Exam certification is a valuable credential that validates an individual's expertise in multimedia technologies and demonstrates their ability to configure and manage Avaya's multimedia solutions.
Concise contents
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Avaya 6211 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Configure the required properties to route Web communication or Web chat contacts to agents
- Describe the components of the Contact Center Multimedia solution architecture
|
| Topic 2 | - Configure the communication tools in the Multimedia Administration application
- Avaya Proactive Outreach Manager integration components
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| Topic 3 | - Describe real-time and historical reporting for multimedia contacts
- Configure the Multimedia settings for Contact Center Agent Desktop
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| Topic 4 | - Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT)
- AACC with POM Integration
|
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
Avaya 6211 certification exam is a computer-based exam that consists of 70 multiple-choice questions. 6211 exam is timed and candidates have 90 minutes to complete it. 6211 exam is designed to test the candidate's knowledge of Avaya Aura® Contact Center Multimedia Implementation, including topics such as multimedia implementation, contact center design, and Avaya Aura® Contact Center Multimedia Implementation. Candidates who successfully pass the exam will receive a certification that is valid for two years.
A true simulation environment
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