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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Interactive Voice Response (IVR) Self-Service
B) Call Flow Management
C) CM Extensions Management
D) Visual Phone

2. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Synchronization Server
B) ProvisioningServer
C) Nav360 Import Service
D) Schedule Server

3. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\windows\temp\accminstaller.log
B) C:\accminstaller.log
C) C:\install.log
D) C:\temp\accminstaller.log

4. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
B) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
C) Copy thelicense file to C:\ and reboot the ACCCM server.
D) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.

5. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) It is required unless the AES server is co-resident on the ACCCM server.
B) The AFS clientis not compatible with ACCCM.
C) The ACCCM contains the AES client functionality.
D) An AES Client is required on the ACCCM server.

Solutions: