Avaya 34800X exam is a certification test designed for individuals who want to become an Avaya Oceana® Solution Designer. 34800X exam measures the candidate's proficiency in designing and implementing solutions using the Avaya Oceana® platform. The Avaya Oceana® platform is a comprehensive customer engagement solution that combines multiple channels, such as voice, chat, email, and social media, into a single platform. The Avaya Oceana® platform also includes advanced features like automated routing, self-service options, and sophisticated analytics.
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Avaya 34800X exam is designed for professionals who are interested in validating their skills in designing Avaya Oceana® solutions. 34800X exam is a part of the Avaya Oceana® Solution Design certification and is intended for individuals who want to demonstrate their expertise in designing and implementing Avaya Oceana® solutions. 34800X exam evaluates the candidate's knowledge of Oceana® architecture, solution design, and integration with other Avaya solutions.
A brief introduction to the course
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Avaya Oceana® Solution Design Exam (34800X) is an industry-standard certification exam designed by Avaya for individuals who aspire to become proficient in the architecture and design of Avaya Oceana solutions. 34800X exam assesses an individual's ability to design, implement, and configure Avaya Oceana solutions that meet customer's requirements. 34800X exam is intended for IT professionals, consultants, and architects who have a comprehensive understanding of the principles, concepts, and practices of Avaya Oceana.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22513
A true simulation environment
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Avaya 34800X Exam Syllabus Topics:
| Section | Objectives |
| Implementation Strategy | - Migration Planning
- 1. Legacy Contact Center Migration
- 2. Phased Deployment Approaches
- Operational Readiness
- 1. Monitoring and Reporting Requirements
- 2. Administration and Maintenance Considerations
|
| Solution Architecture | - Integration
- 1. Third-Party Application Integration
- 2. Avaya Aura Integration
- Multichannel Design
- 1. Voice Channel Design
- 2. Email Channel Design
- 3. Web Chat and Messaging Design
- Core Components
- 1. Context Store
- 2. Customer Engagement Server
- 3. Avaya Oceana Architecture
|
| Deployment and Sizing | - Infrastructure Requirements
- 1. Hardware and Virtualization Requirements
- 2. Network and Security Considerations
- Capacity Planning
- 1. Concurrent User and Interaction Calculations
- 2. Sizing Methodologies
- High Availability
- 1. Disaster Recovery Considerations
- 2. Redundancy Design
|
| Customer Engagement Solutions | - Solution Positioning
- 1. Use Cases and Deployment Scenarios
- 2. Competitive Differentiators
- Avaya Oceana Overview
- 1. Customer Journey Management Concepts
- 2. Capabilities and Value Proposition
- Business Requirements Analysis
- 1. Contact Center Transformation Requirements
- 2. Customer Engagement Business Drivers
|