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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on PC Analysis.
B) Call support to have the cron file revised.
C) Open Analyst, then click on Scheduler.
D) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
E) Open Editor, then click on Scheduler.

2. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data using Latelist/Latemark processing.
B) Reprocesses calling list from previous raw file data from host.
C) Restores calling list from prior day's automated standard calling list file backup.
D) Restores calling list from Backup storage device.
E) Restores calling list data from prior day's tran.stat files.

3. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Verify the server specifications and software media.
B) Set the date and time.
C) Install Avaya Proactive Contact software
D) Set the hardware type.
E) Configure the network information.

4. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) system
B) sysadm
C) auditor
D) reporter

5. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The Proactive Contact Agent application has not been updated to use the new completion code.
B) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
C) The agents did not get the email describing the new completion code and the conditions for Itsuse.
D) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
E) Monitor is not working properly. There should be at least a few calls with the new completion code.

Solutions: