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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Peripheral and Connectivity Issues | - External device troubleshooting
- 1. Display and external monitor diagnostics
- 2. USB/Thunderbolt connectivity issues
|
| Topic 2: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
- 1. ESD damage prevention techniques
- 2. Proper workstation setup
|
| Topic 3: Hardware Service Procedures | - Mac desktop hardware repair concepts
- 1. Component identification and replacement
- 2. Disassembly and safety procedures
|
| Topic 4: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
- 1. Isolating hardware vs software issues
- 2. Identifying customer-reported symptoms
|
| Topic 5: Mac System Architecture and Components | - Internal hardware structure
- 1. Memory and CPU basics
- 2. Storage systems (HDD/SSD/Fusion Drive concepts)
|
Apple Desktop Service Certification Sample Questions:
1. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) No video at startup
B) Distorted video at startup
C) Blinking question mark at startup
D) Error beep at startup
2. On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.
A) dragging the application's icon on top of the Rosetta icon in the Dock.
B) selecting the "Open using Rosetta" checkbox in the application's Info window.
C) selecting the application in the list displayed in the Rosetta pane of System Preferences.
D) first installing Rosetta from the Mac OS X Installation disc.
3. A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?
A) The iMac needs to warm up before it can access the Web page.
B) The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.
C) The iMac's dial-up modem is configured for extra error correction resulting in the delay.
D) The Web browser is configured to only access Web pages when reloaded.
4. The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO
A) coolant flow
B) signal flow
C) power flow
D) fan air flow
E) network flow
5. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No
Solutions:
Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A |