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Apple 9L0-412 Exam Syllabus Topics:
| Section | Objectives |
| Applications and Processes | - Activity Monitor and process management
- Troubleshooting application issues
- Application installation and management
|
| File Systems and Storage | - File sharing and permissions
- File system structure in OS X
- Disk Utility and storage management
|
| System Troubleshooting | - System logs and diagnostics
- Startup and boot issues
- Performance troubleshooting
|
| Installation and Configuration | - System setup and initial configuration
- Software updates and system maintenance
- OS X 10.8 installation methods and requirements
|
| Network Configuration and Services | - Wi-Fi and Ethernet troubleshooting
- Sharing services and connectivity
- Network setup and configuration
|
| User Accounts and Security | - File and system permissions
- User account types and management
- Password policies and authentication
|
Apple OS X Support Essentials 10.8 Sample Questions:
1. In what order do these three OS X components load at startup?
A) 1. Kernel
2.Firmware
3.Booter
B) 1. Firmware
2.Kernel
3.Booter
C) 1. Booter
2.Kernel
3.Firmware
D) 1. Firmware
2.Booter
3.Kernel
2. Review the screenshots of a Mac computer's Network pane, and then answer the question below.

If a Mac with the network configuration shown above needs to initiate a connection to a server at address 17.20.8.9, which interface will it use to do so?
A) Wi-Fi
B) Neither interface: this computer cannot communicate with the server at 17.20.8.9.
C) Either interface may be used, based on automatic routing.
D) Ethernet
3. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?
A) From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.
B) From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
C) In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
D) In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
4. Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?
A) The bus can operate at speeds of at least 4 Gbps.
B) The bus can host at least 64 peripherals.
C) An Intel-based Mac can start up from a drive on this bus.
D) An Intel-based Mac can start up into target disk mode using this bus.
5. Review the screenshot, and then answer the question below.

You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?
A) The disk will mount, and the user will be able to read, modify, and delete any file on the disk.
B) The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
C) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
D) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to re-enter an administrator password to modify or delete files.
Solutions:
Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |