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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Application & Content Management | 15% | - Installing, updating and removing apps
- BlackBerry World and BlackBerry World for Work
|
| Topic 2: Troubleshooting & Maintenance | 25% | - Software updates and OS upgrades
- Performance and connectivity fixes
- Diagnosing common issues
|
| Topic 3: Device Deployment & Configuration | 35% | - Initial setup and provisioning
- BlackBerry Link and backup/restore
- Network and connectivity setup
|
| Topic 4: Security & Connectivity | 15% | - Encryption and permissions
- VPN, Wi-Fi, Bluetooth and cellular settings
|
| Topic 5: BlackBerry 10 Architecture & Components | 15% | - Hardware and software components
- BB10 OS fundamentals
|
| Topic 6: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10
- Policy enforcement and user accounts
|
BlackBerry 10 Support Specialist Sample Questions:
1. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?
A) BlackBerry Expert Support Center
B) BlackBerry Knowledge Base
C) BlackBerry Resource Kit
D) BlackBerry Help
2. When using the accessibility feature "Magnify Mode ", what action can be taken to quickly remove the magnification?
A) Go to Option -> Accessibility and disable Magnify Mode
B) Click the center button between the volume keys.
C) Swipe down from the top of the screen with two fingers.
D) Pinch with two fingers on the screen to zoom out.
3. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?
A) Work and Personal
B) Enterprise and Home
C) Work and Home
D) Server and Personal
4. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:
A) Enterprise Wi-Fi or VPN Networks.
B) encrypted hard drives.
C) the Internet.
D) cellular networks.
5. What are the encryption options available when adding an IMAP email account?
A) S/MIME, PGP,TrueCrypt
B) SSL,StartTLS.Off
C) AES,3DES
D) 128-Bit TKIP
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |