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CIPS Operations Management Sample Questions:

1. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) quality function deployment
B) value engineering
C) business process re-engineering
D) defining business needs

2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) customer criteria
B) business process criteria
C) finance criteria
D) learning and growth criteria

3. Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A) facilities such as mixing equipment and ovens
B) Information such as recipes
C) raw materials such as flour and sugar
D) employees who work on the production line

4. Which of the following are operations management activities? Select THREE

A) process selection
B) job design
C) capacity planning
D) materials management
E) development of new products

5. When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

A) no- creating products in low volumes often leads to a higher unit cost
B) yes- staff gain specialities when there is less products to create
C) yes- when producing low volumes of a product, cost savings can be transferred to the customer
D) no- the volume of products created does not impact upon unit costs as these are fixed in advance

Solutions: