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Step into your Cisco Administering Cisco Contact Center Enterprise exam with absolute certainty. Actual4Labs equips you with 62 relevant 500-442 practice questions, backed by a robust 2026 update policy to reflect any vendor changes.
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Available Languages: | English |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Exam Duration: | 90 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
| Section | Weight | Objectives |
|---|---|---|
| Advanced Features | 10% | - Understand CCE features beyond default |
| Overview | 20% | - Explain call flow - Describe CCE components and architecture - Describe access tools - Understand Contact Center basics |
| Configuration and Implementation | 20% | - Configure agent teams and supervisors - Utilize Finesse administration tool - Implement precision routing |
| Reporting | 10% | - Utilize CUIC |
| Advanced Configuration | 20% | - Configure roles and departments - Implement VXML applications - Configure RONA support |
| Basic Calls and Agent settings | 20% | - Configure basic call treatment - Configure basic agent functionality - Build basic ICM scripts - Deploy basic call settings |
The 500-442 exam is a core requirement for the CCEA certification. Earning this validates your skills for credentials like Unified Contact Center Enterprise Specialization.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your 500-442 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 6 main domains. Key areas include "Basic Calls and Agent settings" (20%), "Reporting" (10%), "Configuration and Implementation" (20%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
A. Dashboard Administrator
B. Report Definition Designer
C. Report Designer
D. Security Administrator
E. Security Configuration Designer
Question 2
Where should the RONA setting be positioned the highest?
A. on the script in UCCE
B. on the phone in CUCM
C. on CVP OPS console
D. on the desk setting on UCCE
Question 3
Which two components are needed to setup RONA? (Choose two.)
A. Attribute settings
B. Call Routing Logic
C. Skill Target Configuration
D. Agent Permission levels
E. System timers
Question 4
What are two parts of a Single Sign-on message flow? {Choose two.)
A. IdS detects the user has a valid access token
B. Browser issues PUT of the Finesse desktop with an access token
C. IdP provides a login page for authenticating the user
D. IdS provides a login page for authenticating the user
E. IdS detects the user has an invalid access token
Question 5
Which two steps are required to configure a Supervisor? (Choose two.)
A. assign the Supervisor to a Skill Group and Precision Queue
B. assign the Supervisor to only one Team
C. assign the Supervisor to a Precision Queue
D. ensure that "Is Supervisor" is checked
E. make sure the Supervisor has an Active Directory Account
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: C | Question 3 Answer: B,E | Question 4 Answer: A,C | Question 5 Answer: D,E |
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