Files first: payment triggers an automatic email within a minute — download on unlimited devices, and contact our round-the-clock team if nothing arrives within 2 hours (check spam). Failure is covered: take the corresponding 700-751 exam within 60 days of purchase, and if you don't pass, email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — we handle it quickly, with the full refund processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You may instead exchange for two equal-value products free.