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Get an edge on your EXIN ITIL Foundation V 3.0 & ITIL Foundation journey with premium EX0-101 practice tests from Actual4Labs. We offer 80 questions with comprehensive updates throughout 2026, giving you the exact preparation you need.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Foundation V 3.0 & ITIL Foundation |
| Exam Number: | EX0-101 |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiration) |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 Expert ITIL V3 Master |
| Exam Price: | $150–$250 USD / €130–€220 EUR |
| Exam Format: | Multiple choice, Closed-book |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26 out of 40) |
| Available Languages: | German, English, Portuguese, French, Spanish, Japanese, Polish, Chinese, Dutch |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Anywhere Online Exam EXIN Official Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored (EXIN Anywhere) or in-person at authorized test centers |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://www.exin.com/en/exams/ex0-101-itil-foundation-v3 |
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 20% | - Request Fulfillment - Access Management - Incident Management - Problem Management - Purpose, Goals and Objectives - Service Desk, Technical, Application and IT Operations Management |
| Continual Service Improvement | 10% | - Seven-Step Improvement Process - Purpose, Goals and Objectives - CSI Approach and Metrics |
| Service Strategy | 15% | - Service Portfolio Management - Financial Management for IT Services - Purpose, Goals and Objectives - Demand Management |
| Service Design | 20% | - Supplier Management - Availability Management - Capacity Management - Service Level Management - Purpose, Goals and Objectives - Service Catalog Management - Information Security Management |
| Service Management as a Practice | 15% | - Concept of Service and Service Management - Processes, Functions, Roles and Responsibilities - Good Practice and ITIL |
| Service Transition | 20% | - Change Management - Release and Deployment Management - Knowledge Management - Purpose, Goals and Objectives - Service Asset and Configuration Management |
The EX0-101 exam is a core requirement for the ITIL Foundation V 3.0 certification at the Foundation level. Earning this validates your skills for credentials like ITIL V3 Intermediate, ITIL V3 Expert, ITIL V3 Master.
Candidates will face 40 questions and have 60 (75 for non-native language) to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is $150–$250 USD / €130–€220 EUR, and you must achieve a score of 65% (26 out of 40) to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No prerequisites required. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored (EXIN Anywhere) or in-person at authorized test centers. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 80 practice questions from Actual4Labs to refine your exam readiness.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your EX0-101 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 6 main domains. Key areas include "Service Management as a Practice" (15%), "Service Operation" (20%), "Service Transition" (20%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
Which one of the following is the BEST definition of an event?
A. The unknown cause of one or more incidents that have an impact on an IT service
B. An unplanned interruption to an IT service or a reduction in the quality of an IT service
C. Reducing or eliminating the cause of an incident or problem
D. Any change of state that has significance for the management of a configuration item (CI) or IT service
Question 2
When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found
A. 2 only
B. Both of the above
C. Neither of the above
D. 1 only
Question 3
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
A. Event management, incident management, change management, and access management
B. Incident management, problem management, service desk, request fulfillment, and event management
C. Incident management, service desk, request fulfillment, access management, and event management
D. Event management, incident management, problem management, request fulfillment, and access management
Question 4
Which one of the following are the two primary elements that create value for customers?
A. Service requirements and warranty
B. Customer and user satisfaction
C. Value on investment (VOI) and return on investment (ROI)
D. Resources and capabilities
Question 5
Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
A. 2 and 4 only
B. 3 and 4 only
C. All of the above
D. 1, 2 and 3 only
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
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