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Experience the actual EX0-103 test format before exam day with Actual4Labs. Our 116 EXIN ISO/IEC 20000 Foundation questions come in versatile PDF and testing engines, ensuring your 2026 study sessions are highly effective.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ISO/IEC 20000 Foundation |
| Exam Number: | EX0-103 |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifetime (no mandatory expiry under EXIN certification policy) |
| Exam Format: | Multiple choice |
| Exam Price: | Approximately $200 - $300 USD (varies by region) |
| Related Certifications: | EXIN IT Service Management ISO/IEC 20000 Foundation Certification |
| Real Exam Qty: | 40 |
| Available Languages: | English, German, Japanese, Spanish, French |
| Passing Score: | 65% |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored exam or authorized test center |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
| Section | Objectives |
|---|---|
| Topic 1: Service Delivery Processes | - Service reporting and budgeting - Availability and capacity management - Service level management |
| Topic 2: Control and Support Processes | - Change management - Release and deployment management - Configuration management |
| Topic 3: Relationship and Resolution Processes | - Supplier and customer relationship management - Incident and service request management - Problem management |
| Topic 4: Introduction to IT Service Management | - Overview of ISO/IEC 20000 standard - IT service management concepts and principles |
| Topic 5: Service Management System (SMS) | - Plan-Do-Check-Act (PDCA) cycle - Structure and components of SMS |
The EX0-103 exam is a core requirement for the EXIN Inc Certification certification at the Foundation level. Earning this validates your skills for credentials like EXIN IT Service Management, ISO/IEC 20000 Foundation Certification.
Candidates will face 40 questions and have 60 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is Approximately $200 - $300 USD (varies by region), and you must achieve a score of 65% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: No formal prerequisites required. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your EX0-103 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 5 main domains. Key areas include "Service Management System (SMS)", "Introduction to IT Service Management", "Relationship and Resolution Processes". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
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