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The EXIN Foundation Bridge Exam IT Service Management ISO/IEC 20000 certification validates crucial skills, making the EX0-110 a rigorous challenge. Tackle it head-on with Actual4Labs, where you get instant access to 60 meticulously updated questions for 2026.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | Foundation Bridge Exam IT Service Management ISO/IEC 20000 |
| Exam Number: | EX0-110 |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based exam delivered through authorized EXIN examination partners; online proctored and test-center delivery may be available depending on region. |
| Pre Condition: | Intended for candidates with existing IT Service Management knowledge seeking recognition of ISO/IEC 20000 service management competencies. Specific bridge-exam eligibility requirements may vary by exam version. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/ |
| Section | Objectives |
|---|---|
| Resolution Processes | - Service restoration and root-cause analysis
|
| Service Delivery Processes | - Service delivery management
|
| Service Management System | - Service Management System structure
|
| Release Processes | - Deployment and release activities
|
| Control Processes | - Service change and configuration control
|
| Planning and Implementing Service Management | - Planning activities
|
| Introduction to IT Service Management | - IT Service Management principles
|
| Relationship Processes | - Business and supplier relationships
|
The EX0-110 exam is a core requirement for the EXIN Inc Certification certification at the Foundation level. Earning this validates your skills for credentials like EXIN IT Service Management Foundation based on ISO/IEC 20000, EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000.
Candidates will face 40 questions and have 60 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
Candidate requirements include: Intended for candidates with existing IT Service Management knowledge seeking recognition of ISO/IEC 20000 service management competencies. Specific bridge-exam eligibility requirements may vary by exam version.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your EX0-110 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 8 main domains. Key areas include "Service Management System", "Introduction to IT Service Management", "Service Delivery Processes". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
Which of the following is within the scope of the requirements of ISO/IEC 20000?
A. Operations
B. Charging for IT Services
C. Information Security Management
D. Service Desk
Question 2
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
A. It defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.
B. It allows the suppliers to have full visibility of the organization's internal processes.
C. It provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.
D. It forces the organization to adopt a hierarchical management approach.
Question 3
What is the aim of an internal audit?
A. to verify whether the defined key performance indicators are actually determined
B. to ensure and improve one's own quality capability
C. to instruct all employees that quality-related requirements must be observed
D. to monitor employee performance
Question 4
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
A. it must include the documented procedures specified by the standard
B. It must never include any know-how of the organization
C. it must be available in at least one hard copy and approved
D. it must include the scope of the organization's service management plan
Question 5
Clear policies and processes need to be defined for budgeting and IT accounting. Which of the following needs to be included?
A. Effective financial control and authorization.
B. The Total Cost of Ownership (TCO) of the services.
C. Workload characteristics and trend information.
D. Current and predicted costs related to capacity.
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: A |
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