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Wondering if you are fully ready for the EX0-114? Test your knowledge with 78 real-world EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam questions provided by Actual4Labs, accessible anywhere via our responsive platforms in 2026.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | EX0-114 |
| Passing Score: | 65% |
| Exam Duration: | 30 minutes |
| Exam Format: | Multiple Choice, Closed Book |
| Real Exam Qty: | 20 |
| Exam Price: | USD 135 - 175 / EUR 120 - 155 |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000 ITIL Foundation |
| Available Languages: | Spanish, Japanese, English, Brazilian Portuguese, French, Dutch, Chinese, German |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN Official ITSM Foundation Bridge Course |
| Exam Registration: | EXIN Official Registration Pearson VUE |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Valid ITIL Foundation certification or equivalent ITSM Foundation credential |
| Official Syllabus URL: | https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Relationship & Control Processes | 20% | - Change and release control - Business relationship and supplier management - Incident and service request management - Problem management |
| Topic 2: Improvement & Quality Approach | 10% | - Continual service improvement - Quality principles in ITSM |
| Topic 3: Service Management General Requirements | 20% | - Monitoring, measurement and improvement - Documented information and planning - Responsibility, authority and competence |
| Topic 4: Introduction to IT Service Management & ISO/IEC 20000 | 35% | - Concepts and terminology of ISO/IEC 20000 - PDCA cycle and Service Management System (SMS) - Purpose and scope of ITSM |
| Topic 5: Service Delivery Processes | 15% | - Availability and continuity management - Information security management - Service level management - Capacity management |
The EX0-114 exam is a core requirement for the IT Service Management Foundation Bridge based on ISO/IEC 20000 certification at the Foundation level. Earning this validates your skills for credentials like IT Service Management Foundation based on ISO/IEC 20000, ITIL Foundation.
Candidates will face 20 questions and have 30 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
The official examination fee is USD 135 - 175 / EUR 120 - 155, and you must achieve a score of 65% to pass. Since retaking the test requires paying the full fee again, utilizing accurate practice materials for thorough self-assessment beforehand is crucial to protect your investment.
Candidate requirements include: Valid ITIL Foundation certification or equivalent ITSM Foundation credential. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored or Onsite at authorized test centers. You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 78 practice questions from Actual4Labs to refine your exam readiness.
Absolutely. A free PDF demo is available for you to evaluate the quality of our questions. Once purchased, you receive 365 days of free updates. If your access expires, you can renew it at a 50% discount to keep your materials current.
Your EX0-114 practice materials are delivered instantly. You can download them right away, and a copy will be sent to your email within one minute (contact support if not received in 2 hours). You can install the software on an unlimited number of computers. We also offer a 100% Money Back Guarantee: if you fail the corresponding exam within 60 days of purchase, you can claim a full refund. To apply, submit your enrollment slip and official Score Report PDF within 2 days after taking the test (processing takes up to 7 days). Note: failures within 3 days of purchase, downloaded but unattempted exams, free materials, and expired orders are excluded. The payer's name must match the candidate's name. Alternatively, you can exchange your order for two free exams of equal value and keep the original product's updates.
The syllabus is divided into 5 main domains. Key areas include "Service Management General Requirements" (20%), "Improvement & Quality Approach" (10%), "Service Delivery Processes" (15%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
A. IT Service Continuity Management
B. Capacity Management Financial
C. Availability Management
D. Management for IT Services
Question 2
What is an ISO/EC 20000 requirement relating to the service management plan?
A. It must never include any know-how of the organization
B. It must include the documented procedures specified by the standard
C. It must include the scope of the organization's service management plan
D. It must be available in at least one hard copy and approved
Question 3
The service provider thinks that the service levels will not be met might a certain incident occur.
When will the customer be informed?
A. Never
B. After the breach
C. Before the breach
D. During service reporting
Question 4
Which process or function has the responsibility of distributing information to users?
A. Incident Management
B. Customer Relationship Management
C. Change Management
D. Service Desk
Question 5
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
A. incorporating technological innovations
B. constant quality
C. methodological order based on best practices
D. innovating the way services are provided
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
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