Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable Eligibility details like these are worth double-checking before you register — vendors revise them periodically, and the official exam page (official ITILSC-OSA日本語 exam page) always has the current version.

The official EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) outline has 8 domains — the biggest include Operational Support and Analysis Principles (15%), Service Desk and Technical/Application/IT Operations Management (10%), Incident Management (20%). Those weightings are your study compass: the largest domains hide the most points. See the full outline above for every subtopic.

You can, and you should. The free PDF demo is there so you can judge the content yourself before spending anything. If you're unsure whether the PDF, desktop engine, or online version suits your study habits, contact our 24/7 service team — they'll advise you. After purchase, 365 days of free updates are included, renewable at 50% off if the period ever expires.

Sign up through the vendor's official channels:

• EXIN Official Registration

The exam is offered Online proctored or at accredited test centers, so decide which arrangement suits you before picking a date.

Delivery first: the moment you pay, we send the download link and access details to your email within a minute — even on holidays — and the files install on unlimited computers; contact support if 2 hours pass with nothing. For refunds, the terms are explicit: take the corresponding ITILSC-OSA日本語 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. The alternative to a refund: two equal-value exam products free, with your original updates intact.

The pass mark is 70% (28/40 points), and the official fee is 399 USD. That fee resets to full price on every retake, so the real money-saver is preparation — run the 26 practice questions from Actual4Labs until passing becomes routine, then book your seat.

The vendor recommends:

• AXELOS Official Syllabus
• EXIN Accredited Training Providers

Classroom hours alone won't tell you if you're ready — the ITILSC-OSA日本語 practice questions from Actual4Labs will. Use them after the coursework to convert knowledge into exam performance.

The EXIN ITIL Service Capability Operational Support and Analysis Exam (ITILSC-OSA日本語版) is EXIN's official exam for the ITIL Intermediate Certificate in Operational Support and Analysis certification, a Intermediate-level credential. Candidates take it to validate real skill — and employers read it exactly that way. It also connects to related credentials such as ITIL V3 Foundation, ITIL Intermediate Capability Stream, ITIL Expert.

The exam gives you 90 (120 for non-native language) for 8 scenario-based, gradient-scored questions. The candidates who struggle aren't usually short on knowledge — they're short on pacing. Fix that before test day: set a time budget per question, practice moving past hard items without stalling, and rehearse full timed sessions in the Actual4Labs engine until the clock stops being a factor.