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Concise contents

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A true simulation environment

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A brief introduction to the course

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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Mit welchem Begriff wird beschrieben, ob ein Dienst die Anforderungen an Verfügbarkeit, Kapazität und Sicherheit erfüllt?

A) Dienstprogramm
B) Garantie
C) Ergebnisse
D) Wert

2. Welche Aktivität trägt zum Schritt „Wo stehen wir jetzt?“ des Modells der „kontinuierlichen Verbesserung“ bei?

A) Durchführen von Basisbewertungen
B) Die Geschäftsmission verstehen
C) Definieren des Verbesserungsplans
D) Verbesserungsmaßnahmen durchführen

3. Was ist KEIN Schwerpunkt der Dimension „Information und Technologie“?

A) Rollen und Verantwortlichkeiten
B) Kommunikationssysteme und Wissensbasen
C) Sicherheit und Compliance
D) Workflow-Management- und Inventarsysteme

4. Was beschreibt die Schritte, die erforderlich sind, um einen bestimmten Dienst zu erstellen und einem Verbraucher bereitzustellen?

A) Praktiken
B) Serviceverwaltung
C) Service-Level-Management
D) Ein Wertstrom

5. Welches Konzept trägt bei der Arbeit an einer Verbesserungsiteration dazu bei, dass die Iterationsaktivitäten auch unter veränderten Umständen angemessen bleiben?

A) Rückkopplungsschleife
B) Analyse-Lähmung
C) Direkte Beobachtung
D) Minimal funktionsfähiges Produkt

Solutions: