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| Section | Objectives |
|---|---|
| Topic 1: Service Desk Operations | - Operational Processes
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| Topic 2: Continual Service Improvement | - Improvement Methods
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| Topic 3: Customer Service & Communication | - Professional Interaction Skills
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| Topic 4: Service Desk Concepts & Role | - Fundamentals of Service Desk Function
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| Topic 5: Tools & Technology Support | - Service Desk Platforms
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