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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Product Knowledge | 30% | - CTI, IVR, recording and other core modules - Integration with third-party systems (CRM, billing, etc.) - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications |
| Topic 2: AICC Solution Overview | 20% | - Basic concepts and positioning of AICC - Architecture and components of AICC solution - Typical application scenarios and value |
| Topic 3: Presales Capability and Case Analysis | 25% | - Common questions and solutions - Solution proposal and quotation preparation - Competitive analysis and differentiation - Typical project cases and best practices |
| Topic 4: AICC Solution Design | 25% | - Security and compliance considerations - Capacity planning and network design - Requirement analysis and solution planning - High availability and disaster recovery design |
What is the purpose of "Dynamic Number Insertion" in an outbound campaign?
Correct Answer: A 🗳️
Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?
Correct Answer: D 🗳️
What does the term "Service Virtualization" refer to in the context of AICC component design?
Correct Answer: B 🗳️
When implementing a new AICC solution, what is the purpose of a "User Acceptance Testing (UAT)" phase?
Correct Answer: C 🗳️
What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?
Correct Answer: D 🗳️
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