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| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tealeaf Customer Experience Management V8.7, Business Analysis |
| Exam Number: | 000-474 / C8010-474 |
| Available Languages: | English |
| Related Certifications: | IBM Certified Implementation Professional – Tealeaf Customer Experience Management V9.0 |
| Real Exam Qty: | 100 |
| Exam Format: | Multiple choice |
| Exam Duration: | 105 minutes |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite at authorized test centre / Pearson VUE |
| Section | Objectives |
|---|---|
| Topic 1: Event Configuration | - Defining events and conditions - Evaluators and tracking options |
| Topic 2: Report and Analysis | - Report components and dashboards - Top Movers and ratio reports |
| Topic 3: Tealeaf Fundamentals | - Tealeaf architecture and components - Session management and hits |
The C2080-474 exam is a core requirement for the IBM Certified Business Analyst certification at the Associate level. Earning this validates your skills for credentials like IBM Certified Implementation Professional – Tealeaf Customer Experience Management V9.0.
Candidates will face 100 questions and have 105 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
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The syllabus is divided into 3 main domains. Key areas include "Event Configuration", "Tealeaf Fundamentals", "Report and Analysis". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Question 1
What are session attributes defined as?
A. A much faster means of locating matches based on submitted search criteria.
B. System and user-defined variables on the captured session that are stored as part of each session.
C. System and user-defined variables that monitor activities on the current hit.
D. A mechanism through which one can safeguard the sensitive data of customers and the applications they use.
Question 2
An event modeler is tasked with detecting when a user types in their login ID and their email into a form. Which step will allow the modeler to complete this task?
A. Create one hit attribute to look forlogin IDand another hit attribute to look for the mail? both in the response buffer
B. Create one hit attribute to look for bothlogin ID and mailin the request buffer
C. Create one hit attribute to look for bothlogin ID and mailin the response buffer
D. Create one hit attribute to look forlogin IDand another hit attribute to look for the mail? both in the request buffer
Question 3
An intermittent error has been identified on the site login page. An event has been created based on a hit attribute that identifies the error message text. Management has requested a report showing the number of times the error has occurred each day, so that they can assess the effectiveness of attempts to fix the problem. Which tracking option should the event be configured to use?
A. Running Total
B. Every Occurrence
C. Last Per Session
D. First Per Session
Question 4
Which option is available in IBM Tealeaf Report Builder?
A. Add Report to Dashboard
B. Submit for Analysis
C. Add Report to Scorecard
D. Save Report as Template
Question 5
An analyst for an online bank is interested in identifying when customer failure rates for scheduling a bill payment may be due to a problem specific to a browser version. The analyst wants to be able to trend bill payment failure rates by browser version over time. Browser versions are constantly changing, so the analyst wants to use a dimension to track the browser version automatically for every session where the customer was not able to successfully complete a bill payment schedule. Which dimension configuration should the analyst use to track the browser version for this scenario?
A. Set the Values to Record field to "Whitelist + Observed Values", click the Edit Blacklist button and add values.
B. Set the Values to Record field to "Whitelist + Observed Values".
C. Set the Values to Record field to "Whitelist Only".
D. Set the Values to Record field to "Whitelist Only", click the Edit Whitelist button and add values, then click the Edit Blacklist button and addvalues.
E. Set the Values to Record field to "Whitelist Only", then click the Edit Whitelist button and add values.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: B |
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