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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following BEST describes a problem?

A) A serious incident which has a critical impact to the business
B) The cause of two or more incidents
C) An issue reported by a user
D) The cause of one or more incidents

2. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only

3. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 2 only
B) Both of the above
C) Neither of the above
D) 1 only

4. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service option
B) A service charter
C) A service design package (SDP)
D) A service transition package (STP)

5. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB considers every high priority request for change (RFC)
B) The ECAB will be chaired by the IT Director
C) The ECAB will be used for emergency changes where there may not be time to call a full CAB
D) Amongst the duties of the ECAB is the review of completed emergency changes

Solutions: