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ITIL 4 Foundation Exam covers the key concepts and terminology of ITIL 4, including the service value system, service value chain, guiding principles, and four dimensions of service management. ITIL-4-Foundation exam also provides an understanding of the ITIL 4 service management framework and how it can be used to improve IT service delivery.
Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565
ITIL 4 Foundation certification exam is designed for IT professionals who want to understand ITSM best practices and how they can be applied in their organizations. ITIL 4 Foundation Exam certification is also suitable for business managers who want to understand how IT services can be aligned with business goals to deliver value to customers. The ITIL 4 Foundation certification is recognized globally and provides an excellent foundation for IT professionals who want to advance their careers in ITSM.
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
| ITIL Guiding Principles | 20% | - Start where you are
- Think and work holistically
- Optimize and automate
- Keep it simple and practical
- Focus on value
- Collaborate and promote visibility
- Progress iteratively with feedback
|
| Four Dimensions of Service Management | 15% | - Partners and suppliers
- Organizations and people
- Information and technology
- Value streams and processes
|
| Service Management Concepts | 15% | - Service relationships: service providers, consumers, stakeholders
- Products and services
- Value, outcomes, costs and risks
|
| ITIL Service Value System | 20% | - Governance
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Overview and purpose
- Continual improvement
|
| ITIL Practices | 30% | - Service management practices
- 1. Incident management
- 2. Service request management
- 3. Deployment management
- 4. Service configuration management
- 5. Change enablement
- 6. Service desk
- 7. Problem management
- General management practices
- 1. Information security management
- 2. Supplier management
- 3. Relationship management
- 4. Service level management
- 5. Continual improvement
|