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Microsoft MB-240 certification exam is designed for Dynamics 365 Field Service Functional Consultants who have a deep understanding of the Dynamics 365 Field Service application. Microsoft Dynamics 365 Field Service Functional Consultant certification exam tests the candidate's proficiency in configuring, managing, and implementing Dynamics 365 Field Service solutions. MB-240 exam is intended for individuals who work with customers to identify their business needs and implement solutions that meet those needs.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 exam is an essential certification exam for individuals interested in the field service functional consultant role in Microsoft Dynamics 365. MB-240 exam measures the candidate's knowledge of various aspects of Dynamics 365 field service, including implementing components of field service, managing resources, managing work orders, managing inventory and purchasing, managing agreements, and managing invoices and billing. Passing the MB-240 exam and earning the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification can open up new career opportunities and increase the candidate's earning potential.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Topic 2: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure resources, resource types, and resource roles |
| Topic 3: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization |
| Topic 4: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 5: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) |
| Topic 6: Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history |
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