How to Register For Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)?
Exam Register Link: https://examregistration.microsoft.com/?locale=en-us&examcode=MB-910&examname=Exam%20MB-910:%20Microsoft%20Dynamics%20365%20Fundamentals%20(CRM)&returnToLearningUrl=https%3A%2F%2Fdocs.microsoft.com%2Flearn%2Fcertifications%2Fexams%2Fmb-910
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Upon passing the MB-910 exam, candidates will be awarded the Microsoft Dynamics 365 Fundamentals (CRM) certification. Microsoft Dynamics 365 Fundamentals (CRM) certification demonstrates that the candidate has the skills and knowledge necessary to effectively use Dynamics 365 for customer relationship management. It can help professionals advance their careers and increase their value to their organization or clients.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Describe Dynamics 365 Customer Service | 20-25% | - Case management lifecycle
- Unified service desk and channels
- Knowledge base and entitlements
- SLA and routing rules
- Key components and use cases
|
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics
- Common features and navigation
- Security and access control
- Integration with Microsoft Power Platform
- Overview of Copilot in customer engagement
|
| Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes
- Product catalog, price lists, and unit groups
- Quote, order, and invoice lifecycle
- Sales accelerators and forecasting
- Core capabilities and business scenarios
- Business process flows
|
| Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality
- Inventory and asset management
- Core features and scheduling capabilities
- Work order lifecycle and resource management
|
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Capabilities and use cases
- Lead generation and qualification
- Email marketing and customer journeys
- Integration with Copilot
- Event management features
- Marketing forms, pages, and segments
|