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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. How the resource requirement forecast is taken from NELLE inputs?

A) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
B) NELLE planning packages include resource requirements and total figures are calculated automatically.
C) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
D) Resource streams manager analyse input and define the number of resources needed.

2. When does the Care phase start?

A) When the Account Manager receives the final payment from the Customer.
B) When the Care Plan has been accepted by the Customer.
C) When the project phase is completed.
D) When the network, sub-network or deliverables get Customer final acceptance.

3. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Care Agreement.
B) Warranty Extended contract.
C) 1st Warranty Standard and the next 4 as Warranty Extended contract.
D) Warranty Standard contract.

4. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) Care Program Manager.
B) HWS Manager.
C) CT Head.
D) SWS Manager.

5. How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

A) It compares the GIC structure with the Service Order structure.
B) The totals coming from NELLE and SAP / accounting system match.
C) The half-year total remains stable.
D) Forecasted and actual cost and sales are on the same GICs.

Solutions: