920-165 exam dumps

Nortel 920-165 Value Package

(Include: PDF + Desktop Test Engine + Online Test Engine)

  • Exam Code: 920-165
  • Exam Name: NCDS-Contact Center Ris.6.0 Exam
  • No. of Questions: 62 Questions and Answers
  • Updated: Sep 25, 2026

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920-165 Desktop Test Engine

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  • Total Questions: 62
  • Updated on: Sep 25, 2026
  • Price: $49.98

920-165 PDF Practice Q&A's

  • Printable 920-165 PDF Format
  • Prepared by Nortel Experts
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  • Total Questions: 62
  • Updated on: Sep 25, 2026
  • Price: $49.98

920-165 Online Test Engine

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  • Total Questions: 62
  • Updated on: Sep 25, 2026
  • Price: $49.98

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Our NCDS-Contact Center Ris.6.0 Exam study question has high quality. So there is all effective and central practice for you to prepare for your test. With our professional ability, we can accord to the necessary testing points to edit 920-165 exam questions. It points to the exam heart to solve your difficulty. With a minimum number of questions and answers of 920-165 test guide to the most important message, to make every user can easily efficient learning, not to increase their extra burden, finally to let the 920-165 exam questions help users quickly to pass the exam.

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Nortel 920-165 Exam Syllabus Topics:

SectionObjectives
Topic 1: Operational Management- Monitoring and reporting
  • 1. Reporting tools and interpretation
    • 2. Performance metrics and KPIs
      - Troubleshooting basics
      • 1. Call flow diagnostics
        • 2. System issue identification
          Topic 2: Contact Center Fundamentals (RIS 6.0)- Architecture and system components
          • 1. Call routing and distribution mechanisms
            • 2. Contact center platform overview
              - Service and feature configuration
              • 1. Agent and skill management
                • 2. Queue and ACD configuration concepts
                  Topic 3: System Administration- User and access management
                  • 1. User provisioning
                    • 2. Role-based access control
                      - Configuration maintenance
                      • 1. System parameter configuration
                        • 2. Backup and maintenance concepts

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