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| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - ACD/DN configuration - Voice services configuration - Auxiliary Data System (ADS) setup |
| Topic 2: Maintenance and Troubleshooting | - System monitoring and reporting - Troubleshooting installation and runtime issues |
| Topic 3: Installation Planning | - Server requirements and prerequisites - Software installation preparation |
| Topic 4: Symposium Express Call Center Overview | - System architecture and components - Call center concepts and ACD basics |
| Topic 5: System Installation | - Installing Symposium Express Call Center software - Media card / telephony integration setup |
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