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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 15% | - Common issues and resolution - System logs and alarms - Performance tuning - Upgrades and patches |
| Topic 2: Installation & Configuration | 25% | - Integration with Meridian 1/CS1000 - Server installation and setup - Database configuration - License management |
| Topic 3: System Overview & Architecture | 20% | - Hardware and software requirements - Symposium Express Call Center 4.2 components - System architecture and server roles |
| Topic 4: Call Routing & Management | 25% | - Vector commands and scripting - Skill-based routing - Agent configuration and login - Vector Directory Numbers (VDNs) |
| Topic 5: Administration & Reporting | 15% | - System administration tools - Real-time monitoring - Backup and restore procedures - Historical reporting and statistics |
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