A 100% money-back guarantee applies, governed by clear conditions. If you sit the Novell Service and support exam within 60 days of purchase and fail, you can claim a full refund, as long as the exam corresponds to your product. Attempts made within 3 days of purchase are ineligible, as are products you downloaded but never used, free materials, and expired orders; the name on the exam record must match the payer's name. File your claim with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and it is settled within 7 days. Rather have a replacement than a refund? You may exchange for two other exam products of equal value, free, and your original product keeps its update service.
Delivery is essentially instantaneous: files unlock for download at payment and arrive in your email within one minute. Some vendors make you wait a day; if 2 hours pass here without delivery, check spam and contact customer service. Install on as many computers as you like, with no restrictions.