PEGACPCSD23V1 exam dumps

Pegasystems PEGACPCSD23V1 Value Package

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  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • No. of Questions: 0 Questions and Answers
  • Updated: Aug 04, 2026

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Pega Customer Service Application Design- Omni-channel Service Experience
  • 1. Interaction channels configuration
    • 2. Customer engagement flows
      - Customer Service Case Management
      • 1. Case types and data model usage
        • 2. Case lifecycle and stages
          Topic 2: Security and Application Governance- Security Model
          • 1. Authentication and authorization basics
            • 2. Access roles and privileges
              Topic 3: Business Logic and Automation- Decisioning and Routing
              • 1. Business rules configuration
                • 2. Routing and assignment rules
                  - Case Automation
                  • 1. Automation of workflows
                    • 2. Service level agreements (SLAs)
                      Topic 4: Application Development in Pega Platform- UI and User Experience
                      • 1. Section rules and UI design
                        • 2. Dynamic layouts and responsiveness
                          - Data and Integration
                          • 1. Data pages and data modeling
                            • 2. REST and external system integration

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