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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Actions and Treatments | 12% | - Design outbound actions
- Configure single web offers
- Define and manage customer actions
|
| Topic 2: AI and Arbitration | 8% | - Apply business levers to influence outcomes
- Action prioritization with predictive models
- AI-driven action arbitration
|
| Topic 3: Business Agility in 1:1 Engagement | 10% | - Change management processes
- Revision Manager usage
- Lifecycle of engagement updates
|
| Topic 4: Contact Policy and Volume Constraints | 13% | - Enforce volume constraints
- Avoid customer overexposure
- Manage outbound exposure limits
|
| Topic 5: Channels | 10% | - Real-time containers configuration
- Personalized email delivery
- Third-party distribution integration
|
| Topic 6: Engagement Policies | 12% | - Create customer engagement policies
- Construct engagement strategies
- Build and manage customer journeys
|
| Topic 7: Next-Best-Action Concepts | 10% | - 1:1 customer engagement principles
- Optimize customer value in contact centers
- Essentials of always-on outbound strategies
- Define starting population
|
| Topic 8: Decision Strategies | 25% | - Eligibility and suitability rules
- Design and analyze decision strategies
- Segmentation and predictive analytics integration
|
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